Job Description

Revenue Cycle Manager (RCM) – iCore REMOTE

About Us:

iCore is a leading Dental SaaS and Revenue Cycle Management (RCM) provider , helping dental practices nationwide streamline their billing, improve collections, and simplify operations. Our innovative technology and dedicated support team enable dental professionals to focus more on patient care and less on administrative tasks.

We are looking for a dedicated and proactive Revenue Cycle Manager (RCM) to ensure every new dental office joining iCore has a seamless onboarding experience.

Job Overview:

As a Revenue Cycle Manager , you will oversee the onboarding and integration process for new dental offices. Your mission is to deliver an exceptional client experience from day one — ensuring smooth setup, effective communication, and long-term client satisfaction. You’ll play a key role in preventing cancellations, addressing client needs, and building trust with our growing customer base.

This role is ideal for a detail-oriented, organized professional with strong communication skills and a passion for client success.

Key Responsibilities:

• Manage the onboarding process for new dental offices, ensuring smooth integration into iCore’s systems.
• Provide administrative support to the billing and operations teams.
• Answer and direct phone calls with professionalism and excellent customer service.
• Manage emails, schedules, and appointments for new client setups.
• Perform accurate data entry and maintain up-to-date records in company systems.
• Assist with billing inquiries, document preparation, and reporting tasks.
• Send welcome emails and collect client information sheets.
• Add new clients to the New Office Process tracking system and monitor progress.
• Send follow-up emails summarizing key details and next steps after onboarding sessions.

Qualifications:

• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.
• Highly organized and detail-oriented with the ability to manage multiple priorities.
• Proven experience in client relations, customer service, or project management.
• Dental office experience required, MINIMUM 5 YEARS DENTAL MANAGERS PREFERRED.
• Positive attitude, strong work ethic, and eagerness to learn.
• Ability to work both independently and collaboratively within a team environment.
• Proactive problem-solver with a strong focus on customer satisfaction and long-term relationship building.

Schedule:

• Monday–Friday | 9:00 AM – 5:00 PM EST.
• REMOTE.

Why Join iCore?

• Be part of a fast-growing Dental SaaS & RCM leader.
• Supportive, collaborative team culture.
• Opportunities for professional growth and advancement.
• Work in an environment where your contributions truly make an impact.

iCoreConnect creates responsive software for high compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.

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